Can I use credit card?
Yes, you can use credit card.
Available payments are as following.
・Cash on delivery (COD). (Cash, Credit card, Debit card)
How to return or replace product?
・Food products cannot be return.
・Products cannot be returned or canceled due to customer convenience.
・In case of wrong sending products, please contact via contact box within 7 days since product received.
・In case of wrong sending products, Asia-Superstore will pay for the postage. In the other case, return fee must be paid by customer.
In addition, refund will be the amount obtained by subtracting the transfer fee.
・If customers opened, stained, damaged products or return products which are past 7 days after arrival, Return or replace products cannot be implemented.
The reason of return or replace product.
If there is a defect in the product, please Contact us . We will sent Return address and guidance via e-mail.
Is it possible to purchase if I am not juristic person?
Of course, you can purchase. However, please note that there may have required information for transaction.
Delivery Rate/Delivery arrangement/Delivery lead times
Please refer the below link for details. In case of frozen goods, surcharge will be imposed at JPY 980 on the basic delivery rate.
Customers are able to select the delivery date and time. If no fixed delivery date has been agreed, we will deliver the goods within 2 working days after we received the payment.
・General goods delivered by Japan Post (Yu-Pack)
・Refrigerated and frozen goods delivered by Yamato Transport
Delivery lead times
Customers are able to check the delivery lead times via transportation company website as following:
・Japan Post (Yu-Pack) (for general goods)
・Yamato Transport (for refrigerated and frozen goods)
(Asia-superstore’s zip code「169-0072」)
Remarks: The above links are available in Japanese only
Customers are also able to check the approximate delivery lead times from our website as per below link:
Able to order goods through LINE application ?
Customers are able to order goods through LINE application
How to add Asia-Superstore to your LINE application
1) Search by LINE ID: @asiasuperstore
2) QR Code scan by open the online shop website as following link then you will find Asia-Superstore’s LINE QR Code
- In case of using the PC: Scan Asia-superstore’s QR Code which shown on the website
- In case of using mobile phone: Click Asia-superstore’s QR code which shown on the website then it will automatically connect to the LINE application
3) Take a screenshot on the QR Code part then click “Add Friend” by using the QR code and select the taken QR code from the gallery